Return Policy


At BATT SHOP, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.

You can request THE BATT SHOP balance of refund for one of the reasons listed below, please kindly review our policy below:

1. For the damaged, defective, or incorrectly sent items

Conditions when the BATT shop will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.
In case you've received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to your private sales manager for confirmation by either email or messages. If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. The refund will be returned to BATT shop

The Batt Shop support full refund or resend if your package hasn't been delivered successfully 40 days later since its shipping out according to the tracking information.

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